Mercedes-Benz Workshop Information.

Welcome to the area dedicated to UK independent workshops and independent operators.

This information portal is designed for independent workshop* and businesses within the United Kingdom that are involved in the professional maintenance and repair of Mercedes-Benz Passenger cars, Vans, Trucks, Unimog and smart vehicles.

Here you can register for access to the Mercedes-Benz Technical Assistance Centre hotline. This service is designed to support registered UK workshops in the diagnosis of complicated technical problems. Please find attached a PDF application form to complete along with terms and conditions of registration.

Please note that a certain level of technical expertise is expected and in-depth diagnosis should have been carried out prior to contacting this service. Any person requesting advice must have experience, knowledge and training, whether through training by MBUK, vocational training or otherwise, appropriate for the work being undertaken. Additionally they will have suitable workshop(s), tools and equipment appropriate to enable them to effectively carry out the tasks that they propose to use the service for.

Further Technical Information such as maintenance and repair instructions, parts information, software and hardware for vehicle diagnosis can be found by logging into the website shown below:

Through this Website you can gain access to the following systems:

  • Electronic parts catalogue - EPC net*
  • Workshop Information System - WIS net*
  • Up to date technical repair information for vehicles of the Mercedes-Benz and smart brands - TIPS*
  • Electronic catalogue for work units and flat rates - ASRA net*
  • Special tools database – e-Shop*
  • Original Diagnostic Equipment for Mercedes-Benz and smart - Star Diagnosis*

*For clarification, "independent workshops" are businesses that are directly or indirectly involved in the repair and maintenance of motor vehicles during the course of their day to day activities and who provide this service to the public