If you are nearing the end of your agreement and will be returning your vehicle, here is what will happen.
Meeting the standards
It is important that your vehicle is cleaned thoroughly inside and out before collection — our agents can refuse to take your van if it cannot be inspected accurately, and you may be charged for an aborted collection. Vehicle Return Standards
We will call you to arrange collection.
Simply let us know when you would like us to collect your van. Once we have agreed a convenient date and time, we will arrange collection from your work or home address. Please refer to your agreement for further information on the responsibility to return your vehicle.
You hand over your van
When our representative collects your Mercedes-Benz, they will perform a safety check to confirm it is safe to take on the public road. Before signing the collection agent’s handover form, please ensure all items have been recorded correctly. Please note, the driver who conducts the handover will not be a trained engineer.
Your Mercedes-Benz is returned
Once we have collected the van, an engineer will then complete further, more detailed inspections to determine any unacceptable damage.
Please ensure you have your V5C. If you misplace your V5C document, simply contact the DVLA on 0300 790 6802 to request a duplicate (you should receive this within 5 days). Please note that if you do not send back the V5C document with your vehicle, a penalty charge will apply.